Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Beyond Detail. Can't find your answer? WhatsApp us.

πŸ“¦ Orders & Delivery

Standard delivery takes 3–7 working days across Pakistan. Major cities like Karachi, Lahore, and Islamabad are typically delivered within 3–4 days. Remote areas may take up to 7 days. Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp.
Yes β€” we deliver to all cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad, Multan, Sialkot, and everywhere in between. If you have a Pakistani address, we can reach you.
Once your order is shipped, you will receive a tracking number via the contact info you provided at checkout. You can use this number to track your parcel on the courier's website. If you have not received a tracking number within 2 working days of ordering, contact us on WhatsApp.
Orders can be cancelled or changed within 12 hours of placing them, before production begins. After that, your order is already in production and cannot be changed. Please contact us immediately via WhatsApp if you need to make a change.

πŸ’³ Payment

Yes, Cash on Delivery is available across Pakistan. You pay the courier when your order arrives at your door. Please note that a small COD handling fee may apply.
We accept all major debit and credit cards, as well as bank transfers. Paying online is the fastest way to confirm your order and get it into production immediately.
Yes β€” Beyond Detail runs on Shopify, one of the world's most trusted e-commerce platforms. All payments are secured with SSL encryption and processed through verified payment gateways. We never store your card details.

πŸ‘• Products & Sizing

We offer sizes S, M, L, XL, and XXL across most of our range. Size availability varies by product β€” please check the size selector on the product page. If you are unsure about sizing, please WhatsApp us with your chest and height measurements and we will recommend the right fit.
Sublimation printing uses heat to fuse ink directly into the fabric fibres β€” it does not sit on top of the fabric like screen printing or iron-on transfers. This means the colours are permanent, vibrant, and will not crack, peel, or fade with normal washing. You can wash your Beyond Detail garment 50+ times and it will look the same as day one.
Our Hawaiian shirts and T-shirts use high-quality polyester fabric optimised for sublimation printing. Our polo shirts use a dri-fit polyester blend that is breathable and moisture-wicking β€” ideal for the Pakistani climate. Bomber jackets use a polyester outer shell with a soft lining.
For best results:

β€’ Machine wash cold (30Β°C or below)
β€’ Turn the garment inside out before washing
β€’ Do not use bleach or fabric softener
β€’ Tumble dry low or hang to dry
β€’ Do not iron directly on the printed surface

Following these steps will keep your print looking sharp for years.
Yes! Custom and bulk orders are available. If you want a shirt with your own design, a corporate logo, or a personalised print for an event, contact us on WhatsApp with your requirements and we will send you a quote.

πŸ”„ Returns & Exchange

We offer a 7-day exchange policy from the date of delivery. If the size does not fit or the product is defective, you can exchange it. The item must be unworn, unwashed, and in its original condition with tags attached. To start an exchange, WhatsApp us with your order number and reason.
We offer exchanges and store credit rather than cash refunds, except in cases where the product is defective or an incorrect item was delivered. If you received a wrong or damaged item, please WhatsApp us within 48 hours of delivery with photos and we will resolve it immediately.
This rarely happens, but if it does β€” we fix it. Take a clear photo of the item and WhatsApp us within 48 hours of receiving your order. We will arrange a replacement or full resolution at no cost to you.

πŸ‡΅πŸ‡° About Beyond Detail

Beyond Detail is a proudly Pakistani brand. We design, print, and stitch everything right here in Pakistan. Every piece is locally made using professional sublimation printing equipment β€” no outsourcing, no cutting corners.
We currently operate online only, which allows us to keep prices fair and deliver to your door anywhere in Pakistan. You can browse our full collection at beyonddetail.pk and reach us instantly on WhatsApp for any questions.

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